Step-By-Step Guide: How to handle customer concerns
Huicheng implements customer services process to address customer concerns and
enhance customer satisfaction. Huicheng provides reliable solutions to help customer
stay on top of the changing world of power production.
Finding out customer concerns:
Reliability and Stability of Huicheng?
1. Company Qualification
2. Working Process
3. Procurement Experience
Quality?
1. Is the product consistent with needed product？
2. How Huicheng control the quality in each stage?
3. When quality problem rise, who will take charge of complains?
Product Price-Performance Ratio?
In the business world, customer always concerns about the price-performance ratio
Huicheng Working Process:
Solutions for Customer Concerns:
Relief customer concerns by understanding Huicheng working process
INQUIRY
When we receive an RFQ, our technical staff will conduct a technical review on inquiry products. The main purpose is the product in quotation must fully meet the customer's requirements in the site.
QUOTATION/PROCUREMENT
Our principle is quality first.The current power plants are large capacity units with high temperature and high-pressure environment, which means that only high-quality products will meet the needs of the site environment. Therefore, in order to achieve long-term credible cooperation, we will not make any step backs in the quality of products. Therefore, I can not guarantee the cheapest price, but we provide products must be the highest cost performance
In the past few years, we have a good partnership with China and international well-known power-plant equipment manufacturers, and under the same conditions we have an absolute advantage of price over other companies. For example, our partner is one of the auxiliary equipment manufacturers specialized in providing auxiliary equipment for large-scale boiler manufactures in China. Cooperation to achieve win-win is our goal, high profit is not our goal.
Quotation needs to be timely and accurate. For example, we made a quotation for 220 kind of to PT. sunmber segara primaya power plant in Indonesia within 10 working days, and the quotation price was US $2 millions
QUALITY CONTROL
After signing the contract, our technicians will communicate with the customer again to ensure the accuracy of all parameters. If there are any problems, we must communicate with customer in time. After the technical parameters meet the production conditions, the factory production is arranged. Rigorousness is our working attitude, we carry out technical verification is to put all problems before production. In the production process, we will check quality through video, pictures or directly go to workshop, the production process, product inspection and packaging process information, we will also share with.
DELIVERY
Through many years of overseas trading experience, Our logistics staffs have accumulated rich experience in the control of product packaging and delivery processes. They will guarantee the integrity of the product in the transportation process as much as possible in the shortest time.
Expect that, we also have reliable freight forwarder with good reputation.
AFTER-SALES SERVICE
1. Promise for 3 hours to produce a solution due to our equipment problems ;
2. If the equipment operation needs technical guidance, we promise to communicate by telephone or network for 2 hours ;
3. If we need on-site technical services, we promise to reach the scene 10 working days;
4. If the problem belongs to the customer reason, we promise to help customer to reduce the cost ; when the cost cannot be avoided, the minimum cost is controlled.
